Refund policy

Refunds, Returns & Exchanges Policy

At Abundance In-A-Box, every order is packed with care and attention. Because we sell both personalised and non-personalised products, our returns and refunds policy depends on the type of item purchased.

This policy does not limit any rights you may have under South African consumer protection law.

1. Personalised and Custom-Made Products

Personalised, customised, made-to-order, or specially prepared products cannot be returned or refunded for change of mind once the order has been confirmed or production has started.

This includes items that have been personalised with names, wording, colours, designs, themes, initials, dates, photos, or any other custom details requested by the customer.

However, we will gladly assist if your personalised item:

arrives damaged;
is defective;
is incorrect due to an error on our side; or
does not reasonably match the approved order details.

Please check all spelling, names, wording, colours, and design details carefully before confirming your order. We cannot refund or replace personalised items where the error was supplied or approved by the customer.

2. Non-Personalised Products

Non-personalised products may be returned within 7 days of delivery, provided that the item is:

unused;
in its original condition;
in its original packaging, where possible; and
not damaged, marked, altered, or tampered with.

Return courier costs for change-of-mind returns are for the customer’s account.

Once we receive and inspect the returned item, we will confirm whether the refund has been approved.

3. Damaged, Defective or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

To help us resolve the issue quickly, please send:

your order number;
clear photos of the item;
photos of the packaging, if the parcel arrived damaged; and
a short description of the issue.

Where the item is confirmed to be damaged, defective, or incorrect due to an error on our side, we will offer a suitable solution, which may include a repair, replacement, exchange, or refund, depending on the situation and applicable law.

4. Items That Cannot Be Returned for Change of Mind

We cannot accept change-of-mind returns on:

personalised or custom-made items;
items made according to your specific instructions;
used items;
items damaged after delivery;
items not returned in a resaleable condition;
digital items, where applicable; and
gift cards or vouchers, where applicable.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

For non-personalised items, we will do our best to cancel the order before it is dispatched.

For personalised or custom-made items, cancellations may not be possible once the design process, printing, production, or preparation has started.

6. Refunds

Approved refunds will be processed to the original payment method used for the order.

Please allow a reasonable processing time for the refund to reflect, as this may depend on your bank or payment provider.

Delivery fees are not refundable for change-of-mind returns. If the return is due to an error on our side, or because the item is defective or damaged, we will handle the matter in line with applicable consumer protection requirements.

7. Exchanges

Exchanges may be offered for non-personalised items, subject to stock availability and the condition of the returned item.

Personalised items can only be exchanged if they are defective, damaged, incorrect due to our error, or not made according to the approved order details.