Shipping policy

Shipping Policy

Thank you for shopping with Abundance In-A-Box. We want you to understand how your order will be prepared, dispatched and delivered. Please review our Shipping Policy before placing your order.

1. Courier Partner

Orders are delivered by CourierIT, a division of RTT Group (Pty) Ltd.

CourierIT is an independent third-party courier responsible for the collection, transportation and delivery of your order once it has been dispatched by Abundance In-A-Box.

2. Order Processing and Dispatch

Processing and dispatch times vary depending on the products ordered. Any applicable production or processing time will be indicated on the relevant product page.

Some products, particularly personalised or made-to-order items, may require additional time before they are ready for dispatch.

If your order contains products with different processing times, the entire order will be dispatched together once the last product in the order is ready. We do not ordinarily dispatch individual products from the same order separately.

Processing and dispatch times are separate from courier delivery times. An estimated dispatch date indicates when your order is expected to leave us, not when it will be delivered.

3. Delivery Options and Estimated Delivery Times

Available delivery options and charges will be displayed at checkout, where applicable.

Delivery times depend on:

The delivery option selected;
The destination address; and
CourierIT’s operational schedules and service availability.

Any delivery date or timeframe provided is an estimate and cannot be guaranteed. Delivery may be affected by circumstances beyond our reasonable control, including severe weather, road closures, service disruptions, public holidays and unusually high shipment volumes.

Business days exclude Saturdays, Sundays and South African public holidays.

4. Delivery to a Pargo Pickup Point

If you select “To a Pargo pick-up point near you” as your delivery option, your order will not be delivered directly to the address entered at checkout.

A Pargo pickup point is a participating shop or business where your parcel can be delivered and safely held until you collect it. It works in much the same way as a Takealot Pickup Point: instead of waiting for a courier at a home or business address, you collect the parcel from a convenient participating store.

The delivery address entered at checkout will be used to identify the Pargo pickup points closest to you.

Selecting Your Pickup Point

If more than one suitable Pargo pickup point is available near the address provided, you will be contacted and given the available options. You will need to select the pickup point that is most convenient for you.

Please respond promptly when contacted. A delay in selecting your preferred pickup point may delay the dispatch or delivery of your order.

If only one suitable Pargo pickup point is available, you will be sent the name and address of the participating store. Your order will then be delivered to that pickup point for collection.

If no Pargo pickup point is available within a reasonable distance of the address provided, alternative arrangements will be made to deliver the order to the delivery address entered at checkout.

Collecting Your Order

Once your order reaches the selected Pargo pickup point, CourierIT will send you a one-time PIN (OTP) and WhatsApp notifications informing you that the parcel is ready for collection. Reminder messages will also be sent if the parcel has not yet been collected.

You will have seven calendar days from the date on which the parcel arrives at the pickup point to collect it.

If you do not collect the parcel within seven days, it will automatically be returned to Abundance In-A-Box. Any costs associated with returning, resending or redispatching the order will be payable by the customer before the order can be sent again.

You are responsible for ensuring that the mobile number supplied with your order is correct and able to receive WhatsApp messages and the OTP required for collection.

5. Delivery Addresses

You are responsible for providing a complete and accurate delivery address and valid contact details when placing your order. This applies even when you select delivery to a Pargo pickup point, as the address will be used to identify the closest available pickup points.

For deliveries to a physical address, please ensure that someone is available to receive the order. Additional charges resulting from an incorrect or incomplete address, an unavailable recipient or an unsuccessful delivery attempt may be charged to the customer where permitted.

Please contact us immediately if you notice an error in your delivery information. We cannot guarantee that an address can be changed after an order has been dispatched.

6. Special Delivery Instructions

We can communicate reasonable special delivery instructions to CourierIT for orders being delivered to a physical address, such as:

Phoning the recipient before attempting delivery;
Leaving the parcel at a specified location; or
Providing additional directions or access information.

Special delivery instructions must be emailed to info@abundancebox.co.za immediately after placing your order. Please include your order number and the relevant instructions.

Although we will make reasonable efforts to communicate these instructions to CourierIT, we cannot guarantee that CourierIT or its driver will be able to follow them. Instructions to leave a parcel unattended may also affect the security of the parcel and the handling of any subsequent loss or damage claim.

If special instructions are not submitted promptly, they may not reach CourierIT before collection or delivery. Abundance In-A-Box will not be responsible for consequences arising from instructions submitted too late to be communicated to the courier.

7. Tracking

Once your order has been dispatched, you will receive tracking information that can be used to monitor the progress of your delivery.

Tracking updates are supplied by CourierIT and may not always appear immediately or update in real time.

8. Insurance, Liability and Responsibility

CourierIT operates independently of Abundance In-A-Box, and its day-to-day handling, transportation and delivery activities are outside our direct control. However, we will assist you with reasonable delivery queries and with reporting a lost or damaged shipment to CourierIT.

Each shipment is booked with CourierIT’s goods-in-transit insurance based on the declared value of the shipment, subject to a maximum insured value of R500 per shipment.

Insurance cover is not an automatic guarantee that a claim will be approved or paid. All claims are assessed in accordance with CourierIT’s insurance policy, underwriter requirements, exclusions, excesses, packaging requirements, claims procedures and standard terms and conditions.

CourierIT’s insurance information can be viewed here: CourierIT Insurance Information.

Where the value of an order exceeds R500, the amount recoverable under the courier insurance may still be limited to a maximum of R500, subject to the applicable policy terms and the outcome of the claim.

Nothing in this Shipping Policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable South African consumer-protection legislation.

9. Lost, Damaged or Tampered Shipments

If you believe that your order has been lost, damaged or tampered with during delivery, please contact us as soon as possible at info@abundancebox.co.za.

Please provide:

Your order number;
A description of the issue;
Clear photographs of the parcel and its contents;
Photographs of all internal and external packaging; and
Any other information reasonably required to investigate or submit the claim.

Please keep the damaged products and all packaging until the investigation has been completed. Discarding the packaging or products may affect our ability to submit or support a claim.

We will liaise with CourierIT and assist with the claims process. The investigation and outcome will remain subject to CourierIT’s and its underwriter’s applicable requirements, terms and conditions.

10. Delayed Deliveries

If your tracking information has not updated or your order has not arrived within the estimated delivery period, please contact us so that we can follow up with CourierIT.

A delivery delay does not automatically mean that a shipment has been lost.