Terms of service
Terms of Service
Last updated: 24 June 2026
Welcome to Abundance In-A-Box.
These Terms of Service explain the terms and conditions that apply when you visit our website, browse our products, place an order, or purchase from us.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before completing your purchase.
1. Our Store Details
This website is operated by Abundance In-A-Box, an online store based in South Africa.
Business name: Abundance In-A-Box
Legal status: Sole Proprietorship
Email: info@abundancebox.co.za
WhatsApp / Contact number: +27 79 466 3024
Website: www.abundancebox.co.za
Address for legal notices: 6 Libertas street, Beyers Park, Boksburg, Gauteng
Please note that Abundance In-A-Box operates as an online store and does not have a walk-in retail premises. The business address above is provided for business and legal correspondence purposes only. Orders must be placed online, and collections or visits are only available if expressly arranged and confirmed with us in advance.
Throughout these Terms, “we”, “us” and “our” refer to Abundance In-A-Box. “You” and “your” refer to the customer, website visitor, or person placing an order.
2. Use of Our Website
You may use our website to browse products, place orders, contact us, and access information about our products and services.
You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or unauthorised purpose.
You also agree not to interfere with the security, functionality, or proper working of the website.
3. Products and Product Information
We do our best to display our products as accurately as possible, including product descriptions, colours, sizes, finishes, designs, materials, quantities, and images.
Please note that colours may appear slightly different depending on your screen settings, device, lighting, print method, materials used, or product finish. Small variations may occur, especially with handmade, printed, personalised, customised, or made-to-order products.
Product availability may change without notice. We may limit quantities or discontinue products at any time.
4. Personalised and Custom Products
Some of our products are personalised, customised, made-to-order, or prepared according to your specific instructions.
This may include items personalised with names, wording, initials, dates, designs, colours, themes, photos, logos, or other customer-supplied details.
You are responsible for checking that all personalisation details are correct before submitting or approving your order. This includes spelling, names, dates, wording, colours, layout details, and any other information supplied by you.
Where a design proof, preview, or approval is required, production may only begin once approval has been received. Once a personalised or custom order has been approved or production has started, changes, cancellations, returns, or refunds may not be possible unless the item is defective, damaged, incorrect due to our error, or not made according to the approved order details.
We cannot be held responsible for errors that were supplied or approved by the customer, including spelling errors, incorrect names, incorrect dates, incorrect wording, or incorrect design instructions.
5. Non-Personalised Products
Non-personalised products are products that have not been customised, personalised, or made specifically for you.
Returns, refunds, and exchanges for non-personalised products are handled according to our Refunds, Returns & Exchanges Policy.
6. Orders
When you place an order, you confirm that all information provided is complete and accurate.
This includes your contact details, delivery address, product choices, quantities, personalisation details, and payment information.
Once your order has been placed, you will receive an order confirmation. This confirmation does not mean that the order has been accepted in all circumstances. We reserve the right to refuse, cancel, or limit an order where there is suspected fraud, incorrect pricing, stock unavailability, incorrect customer information, inability to fulfil the order, or any other reasonable concern.
If we need to cancel your order after payment has been received, we will contact you and arrange a refund where applicable.
7. Pricing and Payment
All prices are shown in South African Rand (ZAR) unless stated otherwise.
Prices may change without notice, but changes will not affect orders already confirmed and paid for, unless there was an obvious pricing error.
Delivery fees, where applicable, will be shown during checkout or communicated before the order is finalised.
Orders will only be processed once payment has been received or confirmed.
Abundance In-A-Box is not currently VAT registered. Unless this changes and is updated on our website, VAT invoices will not be issued.
8. Delivery
We deliver to the address provided by you during checkout or order confirmation.
Delivery times are estimates only and may be affected by courier delays, incorrect address details, public holidays, peak periods, weather, strikes, supplier delays, power outages, or other events outside our control.
You are responsible for ensuring that the delivery address and contact number provided are correct. We cannot be held responsible for delays, failed deliveries, or additional courier charges caused by incorrect or incomplete delivery information.
Risk in the goods passes to you once the order has been delivered to the address provided or collected by you, where applicable.
9. Collections
Where collection is offered or arranged, this must be confirmed with us in advance.
As Abundance In-A-Box is an online store and does not operate from a walk-in retail shop, customers may not arrive for collection without a confirmed arrangement.
If collection is arranged, you may be required to provide your order number or proof of purchase when collecting your order.
10. Cancellations
If you need to cancel an order, please contact us as soon as possible.
For non-personalised products, we will do our best to cancel the order before it is packed or dispatched.
For personalised, custom-made, or made-to-order products, cancellation may not be possible once design work, printing, production, preparation, or ordering of special materials has started.
11. Returns and Refunds
Returns, refunds, and exchanges are handled according to our Refunds, Returns & Exchanges Policy.
Nothing in these Terms of Service or our Refunds, Returns & Exchanges Policy is intended to limit any rights you may have under applicable South African consumer protection law.
12. Damaged, Defective or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, defective, or incorrect, please contact us within a reasonable time and provide:
- your order number;
- clear photos of the item;
- photos of the packaging, where relevant; and
- a short description of the issue.
Where the issue is confirmed to be due to a defect, damage in transit, or an error on our side, we will assist with an appropriate solution in line with our Refunds, Returns & Exchanges Policy and applicable law.
13. Customer-Supplied Content
For personalised products, you may provide names, text, images, logos, photos, or other content for us to use.
By submitting content to us, you confirm that:
- you have the right to use and share that content;
- the content does not infringe anyone else’s rights;
- the content is not unlawful, offensive, harmful, discriminatory, or inappropriate; and
- we may use the content solely for the purpose of creating your order.
We reserve the right to refuse any order containing content that we consider inappropriate, unlawful, offensive, or unsuitable for our brand.
14. Intellectual Property
All designs, product images, wording, branding, graphics, website content, templates, mockups, and other materials created by Abundance In-A-Box remain our intellectual property unless otherwise agreed in writing.
You may not copy, reproduce, resell, modify, distribute, or use our designs, images, branding, or content without our written permission.
Purchasing a product does not transfer ownership of our designs, artwork, templates, files, or brand materials to you.
15. Design Proofs and Approvals
Where we provide a design proof or preview for approval, it is your responsibility to review it carefully before approving it.
Approval may include written confirmation by email, WhatsApp, website form, or any other communication channel used for your order.
Once approval has been given, we may begin production. After this point, changes may not be possible, or additional costs may apply.
16. Marketing and Product Photos
We may photograph completed products for our own records, marketing, social media, website, or portfolio purposes.
If your product contains personal details and you do not want it photographed or shared publicly, please let us know when placing your order.
We will not intentionally share private contact information, addresses, or sensitive personal information in marketing images.
17. Privacy and Personal Information
We collect and use personal information to process orders, communicate with customers, arrange delivery, provide customer support, and improve our services.
This may include your name, contact number, email address, delivery address, order details, payment confirmation details, and any personalisation information you provide.
We handle personal information in line with our Privacy Policy and applicable South African privacy laws. POPIA promotes the protection of personal information processed by public and private bodies in South Africa, and the Information Regulator monitors and enforces compliance.
18. Third-Party Services
Our store may use third-party service providers, including Shopify, payment providers, courier companies, apps, analytics tools, and other services needed to operate the website and process orders.
These third parties may have their own terms, privacy policies, and processing practices. We are not responsible for the content, policies, or actions of third-party websites or services.
19. Promotions, Discounts and Gift Cards
Promotions, discounts, vouchers, free gifts, and special offers may be subject to specific terms and conditions.
We may amend, suspend, or end promotions at any time, unless otherwise stated.
Discounts cannot be applied retrospectively to orders already placed, unless we choose to do so at our discretion.
Gift cards or vouchers, where offered, may not be refundable or redeemable for cash unless required by law.
20. Accuracy of Information
We aim to keep our website information accurate and up to date.
However, errors may occasionally occur, including pricing errors, product description errors, stock errors, or typographical mistakes.
We reserve the right to correct errors, update information, cancel affected orders, or refuse orders placed based on incorrect information, where reasonable and lawful.
21. Limitation of Liability
We aim to provide good-quality products and a reliable shopping experience.
However, to the extent allowed by law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, delays, courier issues, product misuse, customer-supplied errors, or circumstances outside our reasonable control.
Nothing in these Terms limits liability where it would be unlawful to do so.
22. Events Outside Our Control
We will not be responsible for delays or failure to perform where this is caused by events outside our reasonable control.
This may include courier disruptions, strikes, power outages, supplier delays, severe weather, accidents, system failures, acts of government, or other unexpected events.
We will do our best to communicate delays and resolve affected orders fairly.
23. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on our website. Continued use of our website or placing an order after updates have been posted means you accept the updated Terms.
24. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with South African law.
25. Contact Us
For questions about these Terms of Service, please contact us:
Email: info@abundancebox.co.za
WhatsApp: +27 79 466 3024
Website: www.abundancebox.co.za
Business address: 6 Libertas street, Beyers Park, Boksburg, Gauteng
Please note that Abundance In-A-Box operates as an online store and does not have a walk-in retail premises.